Local candidates only. This position works out of Everett, Washington office and travels to client sites within 35 miles of the office, daily.

Our client is an established award-winning security system industry leader, installing and monitoring “Best-in-Class” security systems. 

As a Customer Support Field Service Agent for schools, you will work with their school key accounts, traveling to client sites on a rotating basis to ensure their needs are met.  As a trained expert of our client’s products, this position ensures that clients work comfortably with their security technologies.  You would communicate with your accounts over the phone, via email and in-person.  The ideal candidate will work with the internal team to reduce customer roadblocks and encourage customer satisfaction. 

What You’ll Do:

• Work with current school clients performing proactive client calls and customer service visits.
• Review, implement and follow-up on requests from clients and your internal team of Service, Accounting, Verification Center and Data Center professionals.
• Review incident reports daily, follow-up with clients to determine the cause, and respond with appropriate action to prevent further false alarms, including training and/or system service.
• Provide initial and ongoing training, support and education to clients on systems and usage.
• Update databases regarding client calls and visits, follow-up on client requests, cancellation information, and incident follow-up. 

Who You Are:

• You are a good listener and observer, understanding others’ needs without them explicitly telling you. 
• You follow through on your promises, ensuring that internal and external customers get their needs met while feeling heard and validated.
• You are tenacious, showing perseverance in your work history rather than constantly chasing the next big thing.
• You have a driver’s license, a reliable vehicle and a driving record that won’t scare our client’s insurance company (clients are within 35 miles of the Everett office)
• You can successfully pass a criminal background check and drug screening including Cannabis

You’ll Receive

• Hourly compensation between $21-23, plus bonuses.
• Great training

• Comprehensive health benefits package with options (100% company paid for the employee)
• Paid vacation and holidays
• 401(k) with company match
• Mileage reimbursement, Microsoft Surface Pro tablet, company smart phone, sales materials, demo kits, and business cards